Our staff gladly processes insurance claims as a convenience to you. It is the patient’s responsibility to provide our office with the current insurance information. Payment in full will be due at the time of service for those with insurance companies who reimburse the patient instead of the provider. For all other insurance plans, our policies are as follows:

Check-up Appointments

  • Insurance will be filed for the visit. We do not collect a percentage or a co-pay amount at this time. When the insurance payment is received, a statement with the current balance will be sent to you.
  • Any past due balances will be collected when you check out at the front desk.

Treatment Appointments

  • We will file your insurance claim for each visit and accept payments from your insurance company.
  • The patient’s portion of dental treatment is 40% of treatment provided at that visit and is due at the time of service. Our business office staff is skilled in helping parents schedule their children’s appointments to fit around a budget.
  • Appliance and bleaching fees must be paid in full at the time of the impression.
  • A pre-determination will be sent for hospital treatment cases. The portion not covered by insurance must be paid in full a week before your child’s surgery date.

Insurance Policies

  • You are responsible for providing all insurance information necessary so that we may file the claims for you. Please make sure that you provide us with updated information at each appointment.
  • We file insurance claims as a courtesy to you. It is your responsibility to follow up with payments. If a balance goes unpaid for more that 60 days, a finance charge is automatically applied to your account.
  • In the event of over-payment, you will be notified and asked your preference of receiving a reimbursement check or leaving a credit balance on your account as many of our patients prefer.
  • Please remember that your insurance is between you, your employer, and your insurance carrier. If you have questions regarding your insurance, please contact your provider.

Payment Policies

  • The person who brings the child to our office is responsible for the payment of the total amount due at the time of that visit.
  • Payments can be made by:
    1. Cash
    2. Check
    3. Visa or MasterCard (payments can also be made over the phone)
  • Payment in full, regardless of insurance pending, is required within 60 days. Accounts with balances outstanding for more than 90 days may be placed with an outside collection agency.
  • Please do not hesitate to ask questions about our office policies. We want you to be comfortable dealing with these matters and would like to help you in any way possible.